Refund Policy

1. Before your habitat appears

If you leave checkout or your payment fails, you aren't charged and the plot is released.

2. Immediate delivery

A habitat is a digital service delivered immediately after payment. By paying you ask us to deliver it straight away, which means the withdrawal period that some countries give for online purchases ends once your habitat appears, where the law allows that.

3. Automatic refunds

If we take your payment but can't deliver the habitat (for example the plot was taken first or a habitat limit was reached while you paid), we refund the full amount to your card automatically. Refunds usually show within 5 to 10 business days.

4. Takeovers

Being taken over isn't a refund event: you receive Oxygen Credits worth your habitat's value instead, as described in the Terms.

5. Other problems

If you were charged twice, charged the wrong amount, or your habitat never appeared, email us and we'll fix it or refund you.

6. How to ask

Email hello@marsmovein.com from the address you signed in with, with your habitat's address or the plot ID and the date of payment. Please contact us before opening a dispute with your bank; it's faster.

7. Payment disputes

If you dispute a payment with your bank, the habitat may be hidden while the dispute is open and removed if the payment is reversed.